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50 lines
2.4 KiB
Python
50 lines
2.4 KiB
Python
from typing import TYPE_CHECKING
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from sqlalchemy import ForeignKey, Integer, String, Text
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from sqlalchemy.orm import Mapped, mapped_column, relationship, validates
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from app.core.base_model import ModelMixin, TenantMixin, UserMixin
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if TYPE_CHECKING:
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from app.api.v1.module_system.user.model import UserModel
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class TicketModel(ModelMixin, TenantMixin, UserMixin):
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"""工单模型 — 用户提交的建议和反馈
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status: 0=待处理 1=处理中 2=已完成 3=已关闭
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"""
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__tablename__: str = "sys_ticket"
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__table_args__: dict[str, str] = {"comment": "工单表"}
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__loader_options__: list[str] = [
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"created_by",
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"updated_by",
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"deleted_by",
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"assigned_by",
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"tenant_by",
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]
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title: Mapped[str] = mapped_column(String(200), nullable=False, comment="工单标题")
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status: Mapped[int] = mapped_column(Integer, default=0, nullable=False, comment="状态(0:待处理 1:处理中 2:已完成 3:已关闭)", index=True)
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description: Mapped[str | None] = mapped_column(Text, default=None, nullable=True, comment="备注")
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ticket_content: Mapped[str | None] = mapped_column(Text, nullable=True, comment="工单内容（富文本）")
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summary: Mapped[str | None] = mapped_column(Text, nullable=True, comment="工单内容（纯文本摘要）")
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ticket_type: Mapped[str] = mapped_column(String(20), nullable=False, default="suggestion", comment="工单类型(suggestion:建议 bug:缺陷 optimize:优化 other:其他)")
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images: Mapped[str | None] = mapped_column(Text, nullable=True, comment="图片URL列表(JSON数组)")
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reply: Mapped[str | None] = mapped_column(Text, nullable=True, comment="回复内容")
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assigned_id: Mapped[int | None] = mapped_column(ForeignKey("sys_user.id", ondelete="SET NULL", onupdate="CASCADE"), nullable=True, index=True, comment="处理人ID")
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assigned_by: Mapped["UserModel | None"] = relationship("UserModel", foreign_keys=[assigned_id], lazy="selectin", uselist=False)
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@validates("title")
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def validate_title(self, key: str, title: str) -> str:
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if not title or not title.strip():
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raise ValueError("工单标题不能为空")
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return title.strip()
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@validates("summary", "ticket_content")
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def validate_content(self, key: str, content: str | None) -> str | None:
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if content and content.strip():
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return content.strip()
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return content
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